Questions
After you sign, we agree the launch scope in writing, you add us to your accounts (domain, CRM, socials), and we build. See the first 30 days.
Is ManyChat management included?+
Revenue Operations includes up to 10 new or substantially reworked standard ManyChat flows each month in one Instagram account. Add ManyChat to another plan for $500 setup + $250/month, with up to 5 new or substantially reworked standard flows a month. We maintain your agreed live flows with no active-flow cap. Your ManyChat subscription and any platform fees are separate.
What counts as a campaign?+
One campaign promotes one agreed offer or announcement, with up to one email and one SMS, one round of revisions, test sends, and scheduling. Your team supplies assets and approves the copy. Sending volume is billed separately; unused channel sends do not roll over.
What counts as a ManyChat flow?+
A standard flow is a comment-to-DM or keyword reply that guides people to your existing sign-up page, offer, or booking link. Routine fixes and link changes are included and do not use a new-flow slot. Custom integrations and more complex automations get a separate written quote. Setup includes up to 5 standard flows on the module, or 10 on Revenue Operations. Monthly builds begin after setup. Existing agreed flows can stay live; unused monthly campaign and flow builds do not roll over.
What happens in strategy sessions?+
We choose the next offer to focus on, plan campaigns, review results, and agree the next priorities. Fan System includes one 30-minute check-in a month; Campaign Support includes one 60-minute session; Revenue Operations includes two 60-minute sessions. Your manager or team is welcome. Each package uses its own meeting cadence. When you add a module, we combine its review with your existing session where possible and agree the schedule together.
Can I buy a module without a CROSS website?+
Yes, after we review your existing setup and confirm it can support the work. New integrations, migrations, or custom builds are quoted separately. A module already included in your package is not billed again.
Can CROSS launch a digital product or build my Shopify store?+
Yes, as an agreed project. We can scope the offer, sales page, product or catalog setup, checkout, delivery, and launch follow-up. Your proposal states which work is covered by setup and monthly support, and which needs a separate project quote. Product creation, software, fulfillment, apps, and transaction fees are agreed separately where needed. Purchase reporting requires a working data connection in the agreed scope.
Are memberships included?+
Memberships and paid access are selected pilot projects, scoped separately. The proposal defines the benefits, recurring billing, member access, content, and fulfillment. They are not a standard package inclusion.
What happens when I upgrade?+
We quote only the additional setup needed for the new scope. You do not pay for the original website setup again. Existing clients keep their current agreement unless they choose a new plan.
Are text and email sending costs included?+
Text and email sending volume is billed separately at provider cost, with no markup. These usage charges are not included in your setup or monthly service fee.
What does setting up my LLC cost?+
On Revenue Operations we file your LLC for you. The state's filing fee is paid by you, and we tell you the amount before we file.
How do I pay?+
USD, paid by invoice (bank transfer or Zelle). Setup is billed 50% at the agreed start and 50% at acceptance of the launch scope. Monthly support starts when the system launches and is billed in advance.
How do we agree the monthly work?+
Your package sets the campaign count, flow builds, strategy sessions, and routine upkeep included each month. We agree the campaign dates, existing-page updates, and any business-support tasks in a monthly plan. New pages, extra campaigns or flow builds, and work beyond the agreed scope get a written quote before we start.
What else will I pay for?+
Text and email usage is billed separately at provider cost, with no markup. Your domain, CRM, ManyChat subscription, apps, ads, and production are separate costs too. We agree additional purchases before anything is bought. Existing clients keep their current agreement.